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We answer your questions😃
Is it possible to buy additional filament refills?
Bien sûr ! Nous proposons un lot de 12 recharges de fil avec des couleurs variées. Vous pouvez également choisir vos propres couleurs parmi notre sélection disponible. Pour en savoir plus, rendez-vous dans notre onglet "boutique"
Is the Pen'Up magic pen hot?
The Pen'Up is warm but not burning (35°C), it was designed for safe use by children. For added safety, each set includes finger protectors.
How long does a filament refill last?
A filament refill (Fil'Up spool) lasts on average 1 hour 30 minutes! 🤩
Can refills from other brands be used?
Some customers have reported blockages in the Pen'Up after using filaments from other brands. Indeed, filaments such as PLA, ABS or PC are not compatible with the Pen'Up as their melting temperature is around 200°C.
The Pen'Up having a maximum internal temperature of 60°C, it will not be able to melt them.
From what age is it recommended?
From age 6 for independent use by the child. With parental supervision, there is no age limit! 😊
What sets the Pen'Up apart from other 3D pens?
The Pen'Up was designed to solve the common problems of 3D pens: risk of burns, unsuitability for small hands, toxic and polluting filament refills.
How does the Pen'Up maintain attention?
When a child starts building with their Pen'Up, they are drawn into a bubble of concentration and it will even be hard to take the magic pen away from them! 😆 (you'll see for yourself).
What are the price and delivery time?
Delivery is free for any order over €50! Your order will be shipped within 24h and delivered within 24h by our carrier Chronopost.
For orders under €50, shipping fees will apply depending on the destination country.