Privacy policy
LEGAL NOTICE
Table of contents
www.penup3d.com
Version applicable as of June 16, 2026
In accordance with the provisions of article 6-III of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy (the "LCEN"), users of the website www.penup3d.com are informed of the identity of the various parties involved in its creation and management.
1. SITE PUBLISHER
Company name: PEN'UP 3D
Legal form: Société par Actions Simplifiée (SAS)
Share capital: €10,000
RCS number: Montauban 978 651 891
Management number: 2023B00634
SIRET number: 978 651 891 00019
EUID identifier: FR8201.978651891
Intra-community VAT number: FR37978651891
Registration date: August 18, 2023
Registered office:
20 Place Prax Paris, 82000 Montauban, France
Postal address for correspondence and legal notices: registered office as above.
Product return addresses:
- Return under the right of withdrawal: to our outsourced logistics provider REGIS MARTELET, 22 rue de la Brot, 21000 Dijon (see article 8 of the General Terms and Conditions of Sale).
- Return under the After-Sales Service (defective product): in accordance with the procedure and using the prepaid label provided by the After-Sales Service, to the registered office (see article 11 of the General Terms and Conditions of Sale).
Chairman:
P'TIT BUNCH SARL (RCS Montauban 943 729 038), represented by Mr. Dimitri DESSEAUX
Legal representative and Publication Director:
M. Dimitri DESSEAUX
Contact details (general):
📧 contact@penup3d.com
📞 +33 6 71 84 90 03
Responsible person within the meaning of Regulation (EU) 2023/988 (general product safety):
As the importer of the products it sells, PEN'UP 3D is the responsible person established in the European Union. It ensures that products comply with applicable safety requirements and keeps the corresponding technical documentation available to market surveillance authorities. Any safety incident may be reported to contact@penup3d.com (subject: "Product safety incident").
2. CONTACT PERSON FOR ADMINISTRATIVE, LEGAL AND PERSONAL DATA MATTERS
Mr. Matthis-Anaël PREVEDELLO
Chief Operating Officer
📧 matthis-anael@penup3d.com
📞 +33 6 95 50 37 68
The contact person handles in particular requests relating to personal data protection (GDPR), legal and contractual matters, consumer mediation, and relations with public authorities.
3. SITE HOST
Shopify International Limited
Company incorporated under Irish law
Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland
🌐 www.shopify.com
Shopify's technical infrastructure may include servers located in Canada (global headquarters: Shopify Inc., 150 Elgin Street, 8th Floor, Ottawa, Ontario, K2P 1L4) and in the United States. For more details on the associated data transfers, please consult our Privacy Policy.
4. INTELLECTUAL PROPERTY
All elements appearing on the website www.penup3d.com — including texts, images, photographs, videos, illustrations, logos, trademarks, designs and models, site structure, database, and source code — are protected by copyright, trademark law, and more generally by French and international intellectual property law.
The PEN'UP 3D trademark is a protected trademark. Any reproduction, representation, modification, adaptation, publication, transmission, or exploitation, in whole or in part, by any means whatsoever and on any medium whatsoever, without the express, prior, and written authorization of the Seller is strictly prohibited and constitutes an act of counterfeiting punishable under articles L.335-2 et seq. and L.713-2 et seq. of the French Intellectual Property Code.
Any unauthorized use of the site or any of the elements it contains will be considered an act of infringement and prosecuted in accordance with the provisions of the aforementioned articles.
5. CREDITS
Design and development: PEN'UP 3D
Technical platform: Shopify
Photographs and illustrations: © PEN'UP 3D and rights holders
Customer review solution: Judge.me
6. PERSONAL DATA PROTECTION
In accordance with Regulation (EU) 2016/679 (the "GDPR") and French Law No. 78-17 of January 6, 1978, as amended, known as the "Data Protection Act" ("Informatique et Libertés"), users of the site have rights over their personal data (access, rectification, erasure, restriction, objection, portability, withdrawal of consent, post-mortem directives).
These rights may be exercised by contacting the data protection officer:
📧 matthis-anael@penup3d.com
📮 PEN'UP 3D — For the attention of Mr. PREVEDELLO, 20 Place Prax Paris, 82000 Montauban, France
The specific terms for the collection, processing, storage, and sharing of personal data (including the use of cookies and the management of customer reviews) are described in our Privacy Policy, accessible from the footer of the site.
Users may at any time modify their cookie preferences via the consent management module available on the site.
Any user also has the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL): 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 — www.cnil.fr.
7. LIMITATION OF LIABILITY
PEN'UP 3D strives to ensure the reliability, accuracy, and up-to-date nature of the information published on its site. However, the information provided is for informational purposes only and is subject to change. PEN'UP 3D cannot guarantee the accuracy, completeness, or currency of the information published on the site.
If any error or omission is brought to its attention, PEN'UP 3D undertakes to correct it as soon as possible.
PEN'UP 3D shall not be held liable:
- direct or indirect damages resulting from access to or use of the site, except for damages resulting from gross or intentional misconduct;
- temporary unavailability of the site for technical, maintenance, or force majeure reasons;
- the content of third-party sites to which the site may link.
These limitations do not affect the mandatory rights granted to consumers under the Consumer Code.
8. HYPERLINKS
The site may contain hyperlinks to other websites published by third parties. PEN'UP 3D exercises no control over these sites and accepts no responsibility for their content, operation, or availability.
The creation of hyperlinks pointing to the website www.penup3d.com is permitted provided that:
- not to damage the image of PEN'UP 3D;
- not to use framing or inline linking techniques that would conceal the origin of the site;
- to clearly indicate the source.
PEN'UP 3D reserves the right to request the removal of any link deemed non-compliant.
9. CONSUMER MEDIATION
In accordance with articles L.611-1 et seq. of the Consumer Code, consumers are informed that in the event of a dispute arising from the performance of a contract concluded with PEN'UP 3D, they may, free of charge, refer the matter to a consumer mediator after having sent a written complaint and not having received a satisfactory response within one (1) month.
The designated competent mediator is:
Société Médiation Professionnelle (SMP)
Alteritae, 5 rue Salvaing, 12000 Rodez, France
🌐 www.mediateur-consommation-smp.fr
Consumers residing in the European Union may also use the European Online Dispute Resolution (ODR) platform made available by the European Commission:
🌐 https://ec.europa.eu/consumers/odr/
10. REPORTING UNLAWFUL CONTENT
In accordance with the provisions of Regulation (EU) 2022/2065 of October 19, 2022, known as the "Digital Services Act" (DSA) and the LCEN, any user may report to PEN'UP 3D any manifestly unlawful content hosted on the site (in particular in the customer reviews section).
To submit a report, write to: contact@penup3d.com (subject: "Unlawful content report") specifying:
- the exact URL of the content concerned,
- the reason for the report,
- your contact details.
PEN'UP 3D undertakes to review any report within a reasonable timeframe and to take appropriate action where necessary.
11. APPLICABLE LAW
These legal notices are governed by French law. In the event of a dispute relating to the interpretation or performance hereof, French courts shall have sole jurisdiction.
Last updated: June 16, 2026
Document drafted in French. In the event of translation into another language, only the French version shall prevail.